Terms and Conditions — zc111 Betting Platform Pakistan

These Terms and Conditions ("Terms") constitute a binding agreement between you ("the Player") and zc111 ("the Platform", "we", "us"). By accessing the zc111 website at zc111.onl, creating an account, making a deposit or placing a bet, you confirm that you have read these Terms, that you understand them, and that you agree to be bound by them.

These Terms apply to all aspects of the zc111 platform including sports betting markets, slot games, live casino, the VIP programme, all promotions and bonus offers, and any customer support interaction. They should be read alongside the Privacy Policy and the Responsible Gaming policy, both of which form part of the overall agreement between you and zc111.

If any part of these Terms is unclear, contact the zc111 support team before proceeding. Support is available 24/7 via live chat and email at [email protected].

The zc111 platform is available to individuals who meet all of the following conditions:

• You are at least 18 years of age. zc111 does not accept registrations from anyone under 18 under any circumstances.
• You are accessing the platform voluntarily for personal entertainment purposes.
• You are not accessing the platform from a jurisdiction where online gaming and sports betting is explicitly prohibited for you personally.
• You are not acting as an agent or representative of another person for the purpose of gambling on this platform.
• You are not a current employee, contractor or affiliate of zc111 or any of its technology or service partners.

zc111 reserves the right to request age and identity verification documents at any point before or after a withdrawal request. Verification may include a copy of a valid CNIC (Computerised National Identity Card), passport or other government-issued identification. Withdrawals may be held pending verification completion. This is a standard platform security process, not a punitive measure.

If it is discovered that a player provided false information during registration — including falsifying their age — the account will be suspended immediately, any pending withdrawals will be reviewed, and access to funds may be restricted pending investigation.

One account per person. Each individual player is permitted to hold one active zc111 account. Creating multiple accounts — whether under the same identity or using different names, payment methods, phone numbers or email addresses — is strictly prohibited. Accounts identified as duplicates will be closed, and any outstanding balances may be forfeited.

Accurate information. All registration information must be accurate, complete and current. You are responsible for keeping your account details up to date. If your mobile number, email address or payment method changes, update your account details promptly or contact support to assist with the update.

Account security. You are solely responsible for maintaining the confidentiality of your account login credentials. Do not share your password with anyone. zc111 will never ask for your password via email, live chat or any other communication channel. Any bets placed or transactions made using your login credentials are your responsibility unless you have reported unauthorised access to support in a timely manner.

Reporting a breach. If you believe your account has been accessed without your authorisation, contact zc111 support immediately via live chat or email. We will investigate and take appropriate action, which may include a temporary account freeze while the investigation is ongoing.

All transactions on zc111 are denominated in Pakistani Rupees (PKR). There is no currency conversion at any stage. The following payment methods are supported for Pakistani players: JazzCash, Easypaisa, Raast, bank transfer, debit cards, credit cards and other supported mobile wallets.

Deposits. Deposits are credited to your zc111 account upon confirmation from the payment provider. JazzCash and Easypaisa deposits are typically near-instant. Raast transfers and bank transfers are subject to the processing timelines of your bank or payment provider. zc111 does not impose a processing delay on its side for standard deposits.

Minimum and maximum limits. Deposit and withdrawal limits apply and are displayed within your account dashboard. Limits may vary by payment method and by VIP tier. VIP players at higher tiers benefit from elevated transaction limits as part of their programme benefits.

Withdrawals. Withdrawals are processed back to the same payment method used for your most recent deposit where possible. zc111 does not send funds to third-party accounts. Withdrawal requests are reviewed and processed during standard operating cycles. VIP players at Platinum and Diamond tier receive priority processing — same-day for Platinum and express for Diamond as a standard benefit.

Withdrawal verification. zc111 may request identity verification before processing a withdrawal. This is standard practice and applies to all accounts. Providing the requested documents promptly ensures your withdrawal is not delayed. Failure to provide verification documents within a reasonable time may result in the withdrawal request being held.

Source of funds. Funds deposited on zc111 must be from legitimate personal sources. zc111 does not accept deposits that appear to originate from illegal activity. The platform complies with standard anti-money laundering (AML) practices and may request documentation to confirm the source of funds in certain circumstances.

All bets placed on zc111 are subject to the platform's betting rules, which are displayed within the relevant sports and markets sections. These Terms provide a general framework; specific market rules (e.g. cricket match result, PSL outright winner, football over/under markets) are governed by the rules displayed on the relevant market page.

Bet placement. A bet is confirmed when you receive a bet confirmation reference number. Bets that do not receive confirmation are not active. If you believe a bet was placed but no confirmation was received, contact support before placing the same bet again to avoid accidental duplication.

Odds. Odds on zc111 are displayed in decimal format and are subject to change up until the point of bet confirmation. The odds at the time of confirmation are the odds that apply to your bet. In-play odds fluctuate continuously and are locked at the moment your bet request is processed by the system.

Void bets. A bet may be voided in circumstances including but not limited to: the event being cancelled or postponed beyond the settlement window, a clear technical error in odds display, or market suspension due to irregular activity. Voided bets are returned to your account balance in full at the original stake amount.

Cricket & PSL markets. For cricket betting including PSL, T20 internationals and other bilateral or tournament matches, standard cricket betting rules apply. Match result markets settle on the official result as declared by the relevant governing body (PCB, ICC or equivalent). Weather-affected matches that result in a D/L method decision are settled on the official result. Abandoned matches with no official result are voided unless specific market rules state otherwise.

Accumulator bets. Accumulator bets require all selections to win for the bet to be paid out. If one selection is voided, the accumulator is recalculated without that selection. Accumulators with a single remaining selection are treated as a single bet at the remaining odds.

Maximum payout. Maximum payout limits per bet and per settlement period apply and are displayed within your account. These limits exist across all sports and markets including cricket, football and esports. Bets that would exceed the maximum payout limit may be reduced or declined at zc111's discretion.

zc111 offers a range of bonuses and promotions including welcome bonuses, reload bonuses, free bets, cashback offers, and PSL season promotions. All bonus offers are subject to specific terms displayed on the relevant promotion page. The following general rules apply across all promotions:

• Wagering requirements. Most bonuses carry a wagering requirement — the number of times the bonus amount must be bet before it becomes withdrawable as cash. Wagering requirements are clearly stated on each promotion and must be completed within the validity period.
• Eligible markets. Not all betting markets and games contribute equally to wagering requirements. The contribution rate for each market or game type is stated in the promotion terms. Sports bets generally contribute at a higher rate than some slot game categories — check individual promotion terms for specifics.
• Bonus validity. All bonuses have an expiry period. Bonus funds and any winnings derived from them that have not met the wagering requirement by the expiry date will be removed from your account automatically.
• One bonus at a time. Only one bonus can be active per account at any given time unless a promotion explicitly states otherwise. Claiming a new bonus while an existing one is active may result in the existing bonus being forfeited.
• No cash alternative. Bonus offers cannot be exchanged for cash equivalents. Bonus funds are distinct from real-money balance until wagering requirements are fully met.
• Abuse prevention. zc111 reserves the right to withdraw a bonus offer, void bonus-derived winnings or close an account if it is found that bonus offers have been abused, exploited through arbitrage, or claimed in bad faith. This includes use of multiple accounts to claim the same promotion.

PSL season promotions and special event offers may have additional specific terms that override the general rules above in specific areas — always check the individual promotion terms before opting in.

The zc111 VIP programme is available to all registered players and operates across five tiers: Bronze, Silver, Gold, Platinum and Diamond. Tier progression is based on platform activity over a defined rolling period. zc111 reserves the right to adjust tier calculation criteria and benefit structures, with notice provided to affected players.

VIP benefits include weekly PKR cashback credits, elevated deposit and withdrawal limits, priority withdrawal processing, dedicated account management from Gold tier upward, and exclusive promotional offers for Platinum and Diamond players. The full benefit schedule for each tier is available on the VIP page.

Cashback. VIP cashback is calculated on net losses over the relevant period and credited to your account balance on a weekly basis. Cashback credits are subject to a minimum wagering requirement before they can be withdrawn — this requirement is stated in the VIP programme terms on the VIP page and is intentionally kept low to ensure the cashback is genuinely useful rather than cosmetic.

Tier maintenance. VIP tiers are reviewed on a rolling basis. If activity falls below the threshold for your current tier during a review period, your tier may be adjusted downward accordingly. You will be notified before any tier change takes effect. Diamond players benefit from an extended review window as a programme benefit.

Programme changes. zc111 reserves the right to modify the VIP programme structure, tier thresholds and benefit levels. Material changes will be communicated to VIP members with reasonable advance notice. Continued participation in the programme after notice of changes constitutes acceptance of the updated terms.

The following conduct is strictly prohibited on the zc111 platform:

• Registering more than one account per person, regardless of the method used to create additional accounts.
• Providing false, inaccurate or misleading information at registration or during any verification process.
• Using automated software, bots, scripts or any other tool to place bets, navigate the platform or interact with the system in a non-human manner.
• Exploiting technical errors, glitches or miscalculated odds in a systematic or deliberate way. Any winnings derived from a clear technical error are not valid and will be voided.
• Collusion with other players to manipulate betting outcomes, share account access for combined advantage, or coordinate bonus exploitation across multiple accounts.
• Any form of fraud, including using stolen payment credentials, disputed chargebacks used dishonestly, or identity fraud in any part of the registration or verification process.
• Attempting to launder funds or use the zc111 platform to obscure the origin of money through deposit and withdrawal activity.
• Accessing or attempting to access another player's account without their explicit authorisation.
• Any behaviour intended to harass, threaten or abuse zc111 support staff or other users of the platform.

zc111 uses automated and manual monitoring tools to detect prohibited conduct. Accounts flagged for review will be temporarily restricted while the investigation is ongoing. The outcome of the investigation — including any decision on balance — will be communicated to the affected player via their registered email address.

zc111 is an entertainment platform for adults aged 18 and over. Betting and gaming involve financial risk — you can lose money. The platform is designed for entertainment, not as a source of income. zc111 strongly encourages all players to set a personal budget before they start playing and to stick to it regardless of outcomes during a session.

The following responsible gaming tools are available to every registered player directly from the account dashboard:

• Deposit limits — set daily, weekly or monthly caps in PKR. Once set, limits cannot be increased for a cooling-off period.
• Session time reminders — on-screen notifications at intervals you choose to keep you aware of how long you have been active.
• Self-exclusion — take a break for a defined period or request a longer exclusion. During exclusion, your account is fully inaccessible.
• Activity history — view your full transaction and betting history at any time to stay informed about your activity.

If gambling starts to feel like something other than entertainment — if you are chasing losses, spending beyond your means, or it is affecting other areas of your life — please use the self-exclusion tool and speak to someone you trust. The responsible gaming section of the platform has further guidance at zc111.onl/responsible-gaming.

zc111 collects and processes personal data in accordance with the Privacy Policy available at zc111.onl/privacy-policy. By registering an account, you consent to the collection and processing of your personal data as described in that policy.

Personal data collected during registration and platform use — including name, contact details, payment information and betting history — is used to operate your account, process transactions, verify identity, detect fraud, and comply with applicable platform obligations. Data is not sold to third parties for marketing purposes.

zc111 uses standard security measures including encrypted connections (HTTPS) and secure data storage practices to protect your personal information. No security system is completely impenetrable; if you are concerned about the security of your data, contact support immediately.

Player-initiated closure. You may request to close your zc111 account at any time by contacting support. Before closure, any pending bets will be settled at their natural conclusion and any withdrawable balance will be processed to your nominated payment method in PKR.

Platform-initiated suspension. zc111 may suspend or permanently close an account at its discretion in circumstances including but not limited to: breach of these Terms, suspected fraud or prohibited conduct, failure to complete verification when requested, or inactivity beyond a defined period where a dormancy policy applies.

Balance on closure. If an account is closed due to a verified breach of these Terms involving fraud, bonus abuse or prohibited conduct, zc111 reserves the right to withhold any balance derived from the prohibited activity. Real-money deposits that are not connected to the prohibited activity will be reviewed on a case-by-case basis. If an account is closed at the player's request or for inactivity, the remaining withdrawable balance is returned to the player.

Appeals. If you believe your account was suspended or closed in error, you may appeal by contacting support at [email protected] with your account details and a description of the dispute. zc111 will review and respond within a reasonable timeframe.

zc111 provides the platform on an "as available" basis. While we work to maintain high uptime and reliability — particularly during peak events like PSL finals and major T20 matches — we do not guarantee uninterrupted availability. Scheduled maintenance, technical issues or circumstances beyond our reasonable control may cause temporary unavailability.

zc111 is not liable for losses arising from: platform unavailability during a bet you intended to place, internet connectivity issues on your end, delays caused by third-party payment providers, or outcomes of bets that were placed validly and settled in accordance with the applicable betting rules.

Nothing in these Terms limits liability for fraud, wilful misconduct or any liability that cannot be excluded under applicable law. In all other cases, zc111's liability to you is limited to the amount of the relevant transaction or deposit in dispute.

zc111 reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, registered players will be notified via their registered email address and/or a prominent notice on the platform. The date of the most recent update is displayed at the top of this page.

Continued use of the zc111 platform after the effective date of any amendment constitutes acceptance of the updated Terms. If you do not accept the amended Terms, you should discontinue use of the platform and contact support to close your account and withdraw any outstanding balance.

Minor changes such as formatting corrections, clarifications that do not change the substance of any provision, or updates to contact details do not require individual notification and take effect immediately upon publication.

If you have questions about these Terms and Conditions, your account, a transaction or any aspect of the zc111 platform, the support team is available 24 hours a day, 7 days a week.

For account-specific queries including withdrawal disputes, verification requests or VIP programme questions, please have your account registered email address and relevant transaction reference numbers ready when contacting support — this speeds up the resolution process significantly.

For responsible gaming support including self-exclusion requests, deposit limit changes or activity history queries, you can either use the tools directly in your account dashboard or contact support who will assist you with any of these settings.